Student Finance

Student Consumer Complaint Process Notice

The U.S. Department of Education has amended the Higher Education Act (HEA) authorizing the “Program Integrity Rule.” This amendment provides, among other things, regulations associated with the federal student financial aid program that require colleges or universities authorized to offer post-secondary education in one or more states to ensure acc3ess to a complaint process 34 CFR 668.43(b) that will permit student consumers to address the following:

  • Alleged violations of State consumer protection laws that include but are not limited to fraud and false advertising;
  • Alleged violations of State laws or rules relating to the licensure of post-secondary institutions; and
  • Complaints relating to the quality of education or other State or accreditation requirements.

“The institution must make available for review to any enrolled or prospective student upon request, a copy of the documents describing the institution’s accreditation and its State, Federal, or tribal approval or licensing [or the basis for its exemption from these]. The institution must also provide its students or prospective students with contact information for filing complaints with its accreditor and with its State approval or licensing entity and any other relevant State official or agency that would appropriately handle a student’s complaint.”

Pacific Union College is a fully accredited institution by the WASC Senior College and University Commission (WSCUC), and operates under the authorization of the State of California (CEC 33010) through a contract with the Bureau of Private Postsecondary Education.

Documentation is available at these links: