Human Resources


Learn more about PUC's Health Care Plans

How can I start getting mail order prescriptions?

Visit the Optum Rx website.

Who is our contact at Delta Health Systems, and how do I reach them?

For medical, dental and vision claims contact:
Delta Health Systems
PO Box 391
Stockton, CA 95201

For hospital claims contact:
Delta Health Systems
PO Box 60007
Los Angeles, CA 90060-0007

Customer Service: 800-556-5918
See your Delta Health Systems ID card for more information.

How do I submit a health care claim?

If your health care provider will not submit their own billing, you will have to do so yourself, after you have paid for the service.

1. Get a detailed bill with treatment codes, and the provider's name and business address.
2. Photo-copy the bill and make sure this information is included (from your health care ID card):

  1. Employer name
  2. Member ID #
  3. Employee Name
  4. Blue Cross Case #
  5. Mail to Delta Health Systems

Medical, dental and vision claims processed by:
Delta Health Systems
P.O. Box 391
Stockton, CA 95201

Hospital claims processed by:
Delta Health Systems
P.O. Box 60007
Los Angeles, CA 90060-007

Customer Service: 800-556-5918
See your Delta Health Systems ID card for more information.

Claim Forms: These can be downloaded directly from the Delta Health website. Then follow the instructions above.

What's the deal with prepayment for tests and pre-scheduled procedures at St. Helena Hospital?

Some people have been surprised by a request for payment before a pre-scheduled procedure. A financial counselor from the hospital has told them this is how things are now being done. This indeed is how payments for some procedures are now being billed. Rather than billing for your payment, St. Helena Hospital is requesting payment at the treatment date. St. Helena Hospital's financial counselor, Lea Taylor (967-5754), advises calling ahead to make sure what the co-payment is prior to arriving for the procedure. The co-payment is your portion of the charges according to the PUC Health Care Assistance Plan.

Who do I contact about college housing?

is your first contact at ext. , or
This is for:

  • Mobile Manor
  • College housing (Woodside Homes)
  • College rentals
  • Student housing (college-owned off-campus)

Why should I be interested in Liberty Mutual?

The Liberty Mutual Insurance Company offers college employees reduced/favorable rates on auto, home, and renters insurance.

Contact Rich Goertzen at 800-251-2799 or for more details and quotes.

How can I update family changes to my enrollment, or correct my address?

must be recorded as soon as possible:
  1. name change
  2. address changed
  3. add/remove a spouse/dependent child

How to make the changes:

  1. Fill out Employee Benefits Change Request form from HR office
  2. Return form to HR office

Why should I bother with the beneficiary form?

For eligibility (the benefit to pay out), the employee must complete the beneficiary form, and send a copy to the Human Resources office.

Where can I find benefits information for Howell Mountain Enterprises employees?

How often can I get a new pair of glasses?

The PUC Health Care Assistance Plan allows for a new pair of glasses each year.

How can I find out more information about SDI and FMLA and make a claim?

The notice board in your department has a poster describing your basic rights and coverage. For more information about SDI and FMLA you can go to the following two websites, which cover, eligibility, how to apply, your responsibilities, your employer's responsibilities, and conditions and restrictions:

U.S. Department of Labor: (type "FMLA" into the search field)

The California government website: (You can complete and download a DE2501 form online for SDI or get the form from the PUC Human Resources office. Either way the form must be completed by your doctor before it is sent in to the nearest SDI office.)

Remember to get full benefits, you must complete a FMLA application request prior to leave. This form is also available at the Human Resources office.

How can I find out about job postings in the North American Division?

Check out the NAD education website, which has a link to employment opportunities:

Where can I get a FMLA leave application form?

The leave application form is now online as well as being available from the Human Resources office.

How can I find out more about the NAD version of VALIC?

Where can I find the DELTA HEALTH SYSTEMS claim forms?

  1. Go to and follow the prompts.
  2. Click on "Useful Forms".
  3. Choose from Vision, Medical, Prescription, or Dental Claim forms.
  4. See your health care card for Delta Health Systems address and telephone numbers.