Campus Visit Coordinator - Welcome Center
Applications are available in the Human Resources Office or available online.
- Applications from current employees are welcome.
- Applicants must be members of the Seventh-day Adventist Church.
- Email (firstname.lastname@example.org), fax (707-965-6400), or mail (Human Resources Office, One Angwin Avenue, Angwin, CA 94508), your signed application to Human Resources
- Please contact Human Resources regarding questions about this position.
- Applications from qualified applicants are forwarded to the employing department by Human Resources
- Applicants selected for interviews will be contacted by Human Resources or the employing department
Staff Job Opening
Enrollment, Marketing, and Communications Department
Upon receipt of qualified candidate
Hourly; Commensurate upon degree and experience (plus denominational benefits depending upon qualifications and experience)
The Campus Visit Coordinator is a professional position that plays a critical role in helping Pacific Union College meet its annual enrollment goals. The college visit is often the deciding factor for individual students finalizing their college decision; group visits often provide important first-impressions that lead to deeper exploration of the college. The Visit Coordinator is responsible for all individual student and family visits as well as group visits, and plays a key role in all on-campus recruiting events. He or she supervises a staff of student ambassadors, tour guides and receptionists.
Essential Values-Based Competencies: Demonstrates values-based competencies in line with the four core values that are the foundation of all activities performed by employees in order to achieve the Mission of Pacific Union College (see attached behavioral definitions of competencies):
- Communication (Dignity)
- Interpersonal Effectiveness (Dignity)
- Accountability (Excellence)
- Customer Focus (Service)
- Adaptability (Service)
- Individual Visits: Ensures the positive experience of individual students and families (over 1000 visits annually) considering PUC as a college option. This involves creating personalized visit agendas that both fulfill the visitors' needs as well as comprehensively represent the PUC experience, planning and implementing the details of the visit, troubleshooting and resolving visit scheduling problems, and providing exceptional customer service.
- Supervision: Supervises and oversees the training and ongoing review of student tour guides and front counter receptionists.
- Training: Oversees the tour training of new Admissions Counselors.
- Tour Scripts: Responsible for updating the tour script and training as needed, collaborating with the marketing staff to ensure the PUC story is front and center of the tours.
- Group Visits: Oversees group visits from Adventist schools, churches and other groups, planning creative experiences that are unique for each group. The Visit Coordinator proactively reaches out to groups to encourage campus visits, and plays a critical role in planning the visits of summer groups, music groups, etc.
- Welcome Center: Responsible for the "visitor-centeredness" of the Welcome Center, including cleanliness, display items, availability of umbrellas, visitor names updated daily for video screens, availability of coffee and water, etc.
- Staff/Faculty Collaboration: Works with appropriate faculty and staff (coaches, music faculty, TLC, etc.) to ensure that visitors have the opportunity to interact with key personnel at the college, visit classes and have an enhanced campus experience.
- Events: Plays a major role in planning and coordinating on-campus recruiting events, including College Days, tournaments and events for specific academic programs.
- Recruitment materials: Ensures that key recruiting materials (personalized packets) and tee-shirts are readily available to visitors.
- Follow-up: Coordinates with other Admissions staff members to see that personal follow-up is completed for each visitors and that the CRM is updated regarding the student's visit to campus.
Other Duties: Other duties as assigned by supervisor.
Provide leadership/oversight of student tour guides and front desk receptionists.
Bachelor degree in communications or marketing, or related degree/experience.
Upon receipt of qualified candidate
PACIFIC UNION COLLEGE IS AN EQUAL OPPORTUNITY EMPLOYER.