Human Resources

Campus Visit Coordinator - Welcome Center

Applications are available in the Human Resources Office or available online.

  • Applications from current employees are welcome.
  • Applicants must be members of the Seventh-day Adventist Church.
  • Email (hr@puc.edu), fax (707-965-6400), or mail (Human Resources Office, One Angwin Avenue, Angwin, CA 94508), your signed application to Human Resources
  • Please contact Human Resources regarding questions about this position.
  • Applications from qualified applicants are forwarded to the employing department by Human Resources
  • Applicants selected for interviews will be contacted by Human Resources or the employing department

Job Type

Staff Job Opening

Department

Enrollment, Marketing, and Communications Department

Position Type

Full Time

Tenure Track

No

Hiring Date

Upon receipt of qualified candidate

Wage Rate

Hourly; Commensurate upon degree and experience (plus denominational benefits depending upon qualifications and experience)

Duties

The Campus Visit  Coordinator is a professional position that plays a critical role in helping  Pacific Union College meet its annual enrollment goals. The college visit is  often the deciding factor for individual students finalizing their college  decision; group visits often provide important first-impressions that lead to  deeper exploration of the college. The Visit Coordinator is responsible for  all individual student and family visits as well as group visits, and plays a  key role in all on-campus recruiting events. He or she supervises a staff of  student ambassadors, tour guides and receptionists.

Essential  Values-Based Competencies: Demonstrates  values-based competencies in line with the four core values that are the  foundation of all activities performed by employees in order to achieve the  Mission of Pacific Union College (see attached behavioral definitions of  competencies):

  • Communication (Dignity)
  • Interpersonal  Effectiveness (Dignity)
  • Accountability (Excellence)
  • Customer  Focus (Service)
  • Adaptability (Service)
  •    

Essential  Functions:

  1. Individual Visits: Ensures the positive experience of  individual students and families (over 1000 visits annually) considering PUC  as a college option. This involves creating personalized visit agendas that  both fulfill the visitors' needs as well as comprehensively represent the PUC experience, planning and implementing the details of the visit,  troubleshooting and resolving visit scheduling problems, and providing  exceptional customer service.
  2.      
  3. Supervision: Supervises and oversees the training  and ongoing review of student tour guides and front counter receptionists.
  4.      
  5. Training: Oversees the tour training of new  Admissions Counselors.
  6.      
  7. Tour Scripts: Responsible for updating the tour  script and training as needed, collaborating with the marketing staff to  ensure the PUC story is front and center of the tours.
  8.      
  9. Group Visits: Oversees group visits from Adventist  schools, churches and other groups, planning creative experiences that are  unique for each group. The Visit Coordinator proactively reaches out to  groups to encourage campus visits, and plays a critical role in planning the  visits of summer groups, music groups, etc.
  10.      
  11. Welcome Center: Responsible for the  "visitor-centeredness" of the Welcome Center, including cleanliness, display  items, availability of umbrellas, visitor names updated daily for video  screens, availability of coffee and water, etc.
  12.      
  13. Staff/Faculty Collaboration: Works with appropriate faculty  and staff (coaches, music faculty, TLC, etc.) to ensure that visitors have  the opportunity to interact with key personnel at the college, visit classes  and have an enhanced campus experience.
  14.      
  15. Events: Plays a major role in planning and  coordinating on-campus recruiting events, including College Days, tournaments  and events for specific academic programs.
  16.      
  17. Recruitment materials: Ensures that key recruiting materials (personalized packets) and tee-shirts are readily available to visitors.
  18.      
  19. Follow-up: Coordinates with other Admissions staff members to see that personal follow-up is completed for each visitors  and that the CRM is updated regarding the student's visit to campus.
  20.      

Other Duties: Other duties as assigned by supervisor.

Supervisory  Responsibilities:
Provide leadership/oversight of student tour guides and front desk receptionists.      

Desirable Qualifications

Bachelor degree in communications or marketing, or related degree/experience.

Application Deadline

Upon receipt of qualified candidate

Apply for job

PACIFIC UNION COLLEGE IS AN EQUAL OPPORTUNITY EMPLOYER.

Questions? Contact Human Resources