Human Resources

FAQ

Learn more about PUC's Health Care Plans

How can I start getting mail order prescriptions?

1. Go to the Health Trans website listed on the back of your healthcare id card.
2. Or see the Human Resources office for a printed copy of the mail order form.
3. Take the form to your doctor for completion.

Who is our contact at Delta Health Systems, and how do I reach them?

For medical, dental and vision claims contact:
Delta Health Systems
PO Box 391
Stockton, CA 95201

For hospital claims contact:
Delta Health Systems
PO Box 60007
Los Angeles, CA 90060-0007

Customer Service: 800-556-5918
See your Delta Health Systems ID card for more information.

How do I submit a health care claim?

If your health care provider will not submit their own billing, you will have to do so yourself, after you have paid for the service.

1. Get a detailed bill with treatment codes, and the provider's name and business address.
2. Photo-copy the bill and make sure this information is included (from your health care ID card):

  1. Employer name
  2. Member ID #
  3. Employee Name
  4. Blue Cross Case #
  5. Mail to Delta Health Systems

Medical, dental and vision claims processed by:
Delta Health Systems
P.O. Box 391
Stockton, CA 95201

Hospital claims processed by:
Delta Health Systems
P.O. Box 60007
Los Angeles, CA 90060-007

Customer Service: 800-556-5918
See your Delta Health Systems ID card for more information.

Claim Forms: These can be downloaded directly from the Delta Health website. Then follow the instructions above.

What's the deal with prepayment for tests and pre-scheduled procedures at St. Helena Hospital?

Some people have been surprised by a request for payment before a pre-scheduled procedure. A financial counselor from the hospital has told them this is how things are now being done. This indeed is how payments for some procedures are now being billed. Rather than billing for your payment, St. Helena Hospital is requesting payment at the treatment date. St. Helena Hospital's financial counselor, Lea Taylor (967-5754), advises calling ahead to make sure what the co-payment is prior to arriving for the procedure. The co-payment is your portion of the charges according to the PUC Health Care Assistance Plan.

Why is there an open enrollment period for supplemental insurance?

The open enrollment period for supplemental insurance is there for you to assess your level of coverage. If you are happy with the level of coverage, signing the form and returning it to Human Resources acknowledges that. But if you want to make a change the open enrollment period is the time to do so. Remember if you are full-time (38 hours +) you already get 50,000 as a benefit, and the annual acknowledgement needs to reflect the new total, taking into account the initial 50,000. (The sum total is the 50,000 plus the supplemental.)

Who do I contact about college housing?

Mark Pacini is your first contact at ext. 6420, or mpacini@puc.edu
This is for:

  • Mobile Manor
  • College housing (Woodside Homes)
  • College rentals
  • Student housing (college-owned off-campus)

Where can I find information about my benefits?

The PUC Benefits Information sheets can be downloaded separately for hourly and salary employees in the HR Forms & Information section.

Why should I be interested in Liberty Mutual?

The Liberty Mutual Insurance Company offers college employees reduced/favorable rates on auto, home, and renters insurance.

Contact Rich Goertzen at 800-251-2799 or www.libertymutual.com/lm/richardgoertzen for more details and quotes.

How can I update family changes to my enrollment, or correct my address?

must be recorded as soon as possible:
  1. name change
  2. address changed
  3. add/remove a spouse/dependent child

How to make the changes:

  1. Fill out Employee Benefits Change Request form from HR office
  2. Return form to HR office

Why should I bother with the beneficiary form?

For eligibility (the benefit to pay out), the employee must complete the beneficiary form, and send a copy to the Human Resources office.

Where can I find benefits information for Howell Mountain Enterprises employees?

How often can I get a new pair of glasses?

The PUC Health Care Assistance Plan allows for a new pair of glasses each year.

How can I find out more information about SDI and FMLA and make a claim?

The notice board in your department has a poster describing your basic rights and coverage. For more information about SDI and FMLA you can go to the following two websites, which cover, eligibility, how to apply, your responsibilities, your employer's responsibilities, and conditions and restrictions:

U.S. Department of Labor: www.dol.gov (type "FMLA" into the search field)

The California government website: www.edd.ca.gov/direp/dipubtx.htm (You can complete and download a DE2501 form online for SDI or get the form from the PUC Human Resources office. Either way the form must be completed by your doctor before it is sent in to the nearest SDI office.)

Remember to get full benefits, you must complete a FMLA application request prior to leave. This form is also available at the Human Resources office.

How can I find out about job postings in the North American Division?

Check out the NAD education website, which has a link to employment opportunities: www.nadeducation.adventist.org

Where can I get a FMLA leave application form?

The leave application form is now online as well as being available from the Human Resources office.

How can I find out more about the NAD version of VALIC?

How can I find the WageWorks FLEX ONE reimbursement form, and other forms fromWageWorks?

  1. Go to wageworks.com and follow the prompts.
  2. Click on Participants/Employees
  3. Click on Health Care

Where can I find the DELTA HEALTH SYSTEMS claim forms?

  1. Go to www.deltahealthsystems.com and follow the prompts.
  2. Click on "Useful Forms".
  3. Choose from Vision, Medical, Prescription, or Dental Claim forms.
  4. See your health care card for Delta Health Systems address and telephone numbers.

Who is the local TakeCareWageWorks representative?

The local representative is Tim Ranuio.
Cell phone: 650-291-1813
Business phone: 707-258-2602